FAQ

ATMs

ATMs are located on the main concourse adjacent to the passenger elevators and at secion 125. 
 

Ticket Scalping

The re-sale of event tickets is not allowed on Maverik Center property. West Valley City scalping ordinances apply on Maverik Center property. Tickets not purchased from Maverik Center authorized locations (Maverik Center box office, SmithsTix.com) are not guaranteed to be authentic and will not be covered by the Maverik Center. 
 

Smoking

Smoking is strictly prohibited inside Maverik Center. At most events, a designated smoking section is available outside the Grand Lobby entrance. For some events, no designated smoking section is available.
 

Service Animals

Service animals are permitted inside the facility and must remain on a leash or harness at all times. 
 

Re-Entry

There is a "No Re-entry" policy in effect at Maverik Center. Exceptions may be made in the case of medical situations and emergencies. Guests with medical emergencies should contact a staff member or supervisor for further assistance.
 

Prohibited Items

For the safety of our guests, prohibited items inside Maverik Center include but are not limited to:

  • Animals (accommodations will be made for trained, harnessed, housebroken service animals)
  • Audio/Visual Recording Devices/Equipment (GoPro, Camcorder, Action Camera, etc.)
  • Baby Seats/Carriers (Unless separate ticket has been purchased for carrier)
  • Backpacks, Luggage, Duffel Bags, Messenger/Laptop Bags. Personal bags/purses larger than 12”x12”x6” are also not permitted. Clear bags are encouraged for quicker ingress.
  • Beach Balls, Balloons, Inflatables, Frisbees or other Projectiles (Streamers, Glitter, Confetti, etc.)
  • Booster Seats/Seat Cushions
  • Cameras with interchangeable/detachable lenses or external flash. Attached lenses must not be larger than 4” when extended. No professional photography is permitted.
  • Cans, plastic, metal or glass containers (bottles and flasks). Sealed bottles are not permitted
  • Chairs/Stools
  • Clothing or garments displaying derogatory/explicit language or profanity that could be considered offensive* to other guests. Gang attire is not permitted. *Management Discretion
  • Computers
  • Coolers, Ice Chests
  • Drones
  • Flammable liquids, Aerosol Cans, Spray Paint, Permanent Markers
  • Flashlights
  • Laser Pointers
  • Flares
  • Fireworks
  • Flowers (unless permitted by Tour Production)
  • Glowsticks
  • Hazardous Chemicals including, but not limited to: Paint, Thinners, Lighter Fluid
  • Illegal Drugs or Substances
  • Laptops, Tablets, Personal Computers, or Two-Way Radios
  • Masks, Chains, or Studded Belts/Bracelets
  • Noise Making Devices (Air Horns, Whistles, Bells, Vuvuzelas, etc.)
  • Outside Food, Beverage, and Alcohol
  • Patrons not wearing shoes/shirts
  • Selfie Sticks, Tripods, Monopods
  • Signs, Flags or Banners exceeding 11”x 17” or attached to a pole/stick. Signs must be relevant to the event and cannot display obscene or offensive language/pictures. Signs advertising businesses not approved by Maverik Center management will be removed. Management reserves the right to prohibit or remove a sign/banner/flag at any time.
  • Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover Boards, and Helmets
  • Strollers
  • Umbrellas: golf, non-foldable (small collapsible umbrellas are permitted if it can be placed under guest’s seat)
  • Solicitation of any kind – Unapproved Product Sampling, Pamphlet Distribution
  • Wrapped or Sealed Packages
  • Weapons of Any Kind

Other items that the Maverik Center deems prohibited will be determined on a case by case decision.

Lost and Found

All found items are turned into the Security office. For all inquiries, please call 988-8800 and ask for the lost and found department.
 

Facility Admission

No one will be allowed entry to the Maverik Center without the appropriate event ticket or event credential. Monay Maverik Center events allow free admission to children two years of age and younger when accompanied by an adult. However, the child MAY NOT occupy a seat. Please contact the Maverik Center for information regarding this policy for individual events. We reserve the right to refuse entry into the facility. 
 

Elevators

Elevators are located at the southwest corner of the arena.

Drinking Fountains

Drinking fountains are located on the main concourse and club-level concourse throughout the facility.

Cameras

Restriction on the use of still cameras vary by event. Please call in advnace to get additional camera-policy information prior to a specific show. Video and recording equipment of any kind are strictly prohibited. 
 

Alcohol Policy

Alcoholic beverages are sold at most Maverik Center events. In order to purchase alcohol inside the facility, each person 21-years and older must obtain a wristband. Wristband stations are located throughout the facility and you must present a valid ID (not expired). A 2-beer maximum per transaction will be in effect at each concession stand. An individual under the legal drinking age, and in possession of alcohol, will be given a citation and ejected from the building. An individual purchasing alcohol for a minor will be subject to the same guidelines. We reserve the right to refuse the service of alcohol to anyone.
 

Assisted Listening Devices

For most events, assisted listening devices are available with a valid ID at the guest services desk located at secion 122. Assisted listening devices may not be available for every show. Call Maverik Center in advance to make arrangements.
 

Magnetometers

For the safety of our guests, performers, and employees, Maverik Center may require guests to walk through magnetometers as they enter the building. Any guest who declines to be searched may be denied entry from Maverik Center.